Karina Bauer

Life is precious. I want to go a little off script today. We all carry stories that didn’t unfold the way we imagined. Paths that weren’t planned. Forks we didn’t expect to take. My own path into Customer Success was anything but linear. I didn’t wake up one day and decide this would be my profession. Like most careers, it emerged from messy circumstances, unexpected opportunities, and a willingness to keep moving forward. Adversity has a way of rewriting the script. Not the small...

“Imagine an intellect that knows, at a specific moment, all the forces that set nature in motion and the positions of all items of which nature is composed. For such an intellect, nothing would be uncertain; the future and the past would be present to its eyes.” ~ Pierre-Simon Laplace This is the fear. That AI will become sufficiently capable, and eventually complete. More data. Better models. Tighter predictions. Finally, AI begins to approximate the demon. Laplace’s demon emerged in...

When I think about the leaders and colleagues who shaped my early career, a smile forms across my face. I look back on those years quite fondly. Life felt simpler then, when we didn’t all take ourselves so seriously. But I digress, the people who had the most impact weren't part of a formal mentorship program. They weren’t delivering carefully packaged corporate wisdom or walking me through a playbook. Instead, they gave me something far more valuable. They gave me room to grow. My first...