Karina Bauer

“Imagine an intellect that knows, at a specific moment, all the forces that set nature in motion and the positions of all items of which nature is composed. For such an intellect, nothing would be uncertain; the future and the past would be present to its eyes.” ~ Pierre-Simon Laplace This is the fear. That AI will become sufficiently capable, and eventually complete. More data. Better models. Tighter predictions. Finally, AI begins to approximate the demon. Laplace’s demon emerged in...

When I think about the leaders and colleagues who shaped my early career, a smile forms across my face. I look back on those years quite fondly. Life felt simpler then, when we didn’t all take ourselves so seriously. But I digress, the people who had the most impact weren't part of a formal mentorship program. They weren’t delivering carefully packaged corporate wisdom or walking me through a playbook. Instead, they gave me something far more valuable. They gave me room to grow. My first...

Customer Success is full of leaders without titles. They are the practitioners customers turn to when things matter, the ones internal teams consult when stakes rise, and the ones who hold context others do not yet see. They rarely sit at the top of the org chart, yet they often sit at the center of the relationship. And still, many hesitate to fully claim that position. This is largely because Customer Success has always carried unusual contradictions: responsibility without formal...